How can I make an order?
On the Home page you will find all the available brands. Select a brand and click on it. This will take you to the selected brand family page. Then click on the flavor of your choice. It will be automatically added to your shopping cart. If you want to buy more than one brand or style just select another brand from the "Chose Brand" column and repeat the process. When you are done click "Go To Secure Checkout". You will be taken to Secure Server and you should enter the required information. After that click "Click to purchase".
Can I make an order by fax or telephone?
No. You can only pay using Visa Credit Card on payment page of Credit Card Processing Company
What payment methods are acceptable?
There is only one payment method acceptable at this time on Online-Dutyfree.Com - Credit Card.
Is it safe to pay credit card online?
Do note that you do not pay us, but the credit card company's secure server, so your credit card number cannot be intercepted and your personal data is 100% secured. All the information that you provide during the shopping process is encrypted by our credit card company. Your credit card details are not available for us and used only to process your order online.
Is there a maximum order?
No. The quantity of cigarettes that can be purchased at Online-Dutyfree.Com is left to the discretion of customers who must be aware of the laws in force in their country and the sanctions they may incur.
How can I find out my order status?
After you've placed your order at Online-Dutyfree.com you will be notified by E-mail when your order is approved. Please, notice that we do not ship orders within 24 hours to give you a possibility to change or update your postal address and/or the order items. In such cases you must immediately send us an e-mail with your changes. Please enclose your order number when writing about changes in your order. For more information about your order or shipment status contact us via e-mail firstname.lastname@example.org
Is the quality of the tobacco products sold in your store good?
The quality of cigarettes we offer is the highest quality available on the market. Our tobacco products are made in Europe and satisfy the European specifications and requirements. There is only one way to find out the quality of our products. Try them!
Do you sell other brands of cigarettes in addition to those advertised at your site?
Not currently. The only brands we sell are shown on the Home page.
Will you be offering other brands in the future?
Yes. The assortment and type of available brands and products will extend in time.
Is there any difference between the white filter and the brown filter Marlboro Lights?
Yes. The first are made to match the taste of American smokers while the second are suited to European tastes. Philip Morris does not provide any other information on this matter. According to smokers (and suggestions), the "white filters" may be slightly stronger. There is only one way to find out. Try them!
Which countries do you deliver to?
We deliver products to USA. You must be of legal age in your state to order tobacco products from Online-Dutyfree.com.
How long does it take to process my order?
All cigarettes at our site are available to be shipped - that means we have them in stock and can provide them to you immediately. All orders will be dispatched within 2 days after payment confirmation. Usually we process an order within 24-72 hours. All weekend confirmed orders, will be batched on Monday. We make efforts to ensure that your order is shipped promptly!
How long does it take to deliver my order?
We use Air Mail Federal Postal Service to ship orders. It provides quite fast and inexpensive delivery to most countries of the world. In most cases the parcels are delivered to your door, but sometimes you will have to pick up your parcel at the local post office. Usually delivery takes 2-6 weeks for US from the date we shipped the parcel out.Delivery time may vary depending on the city you live in.
I ordered 6 cartons, but received 4 cartons only. Is that normal?
Yes. The cartons are shipped in few parcels. The time between the first and the last parcel delivery is in average 5 to 10 days.
What are the shipping rates?
We have a very simple shipping and delivery price policy: Price of shipping and handling is $9.49 for any cigarettes!
If I make an order Saturday, when my order will be sent?
Usually, your order is processed in 24-72 hours. Orders confirmed on Saturdays are sent on the first working day following confirmation (Sundays and public holidays).
Why can't you send me a single parcel containing more cartons?
Because it would be subject to duty since the width and value would not fall within the prescribed international parameters.
Is it legal to resell cigarettes ordered from Online-dutyfree.com?
No. This is against the law in any country of the world.
Is it legal to ship cigarettes and tobacco?
As long as YOU ARE OVER 18 YEARS OLD and are buying the tobacco products for personal consumption and NOT FOR RESALE. Buying cigarettes from our online store for resale could cause problems with the law, because the taxes of your country were not payed. But you can purchase tobacco goods for personal use without any problem.
Is it illegal to order a large quantity of cigarettes, for example, 50 cartons?
The quantity of cigarettes that can be purchased at Online-Dutyfree.com is left to the discretion of customers who must be aware of the laws in force in their country and the sanctions they may incur if their intention is to resell cigarettes. It is the responsibility of the Buyer to ascertain and comply with the laws relating to the purchase and use of any tobacco goods. In order to determine the applicable limits on purchases or taxing responsibilities, if any, imposed by your particular state, the consumer may want to contact their state authorities.
Do you guarantee that no duty will be paid worldwide?
We cannot guarantee that no tax will be paid worldwide because some countries may occasionally apply the international postal regulations and standards. In the USA, parcels containing 1200 cigarettes are exempted from taxes.
Can I withdraw the order placed with your online store?
You can withdraw your order within 24 hours of its placement.
Does Online-Dutyfree.com use personal data of customers (mailing address, e-mail address, etc.) for advertising campaigns or other promotional activities?
We do not sell or rent your personal information to others. The information provided to us as a result of your online purchase, such as your name, E-mail address, phone number(s) and point of delivery or forwarding address are only used for shipping.
Does Online-Dutyfree.com have a database containing the customer's credit card details?
Does Online-Dutyfree.com store information on who bought cigarettes online on files?
No, we don't store this information.